One illustrative legal entity, GBP amounts on the same invoice basis and an agreed reporting cut-off. CRM-104 maps to finance customer ACC-208 through an approved identifier mapping.
- Invoice INV-2048
- £1,200
- Allocated receipts: £600 + £300
- £900
- Outstanding on this invoice
- £300
£1,200 − (£600 + £300) = £300 outstanding
01Match the customer
Retain CRM-104 and ACC-208 with the approved mapping and legal entity. Flag unmatched records for review rather than joining on a similar customer name.
02Keep one invoice as one invoice
Allocate both receipts to INV-2048 and total them at invoice level before combining the view. Verify that two payment records still leave one £1,200 invoice, rather than duplicating its value.
03Check the reporting result
Compare the £300 balance with the finance source at the same cut-off. Test sampled records, currencies and a repeated refresh, then record the owner's acceptance.
Finance can review the open balance alongside the customer context and decide the next collection action. The reporting view supplies the evidence; any operational follow-up has its own agreed process.
Illustrative design only. The implementation scope defines the measures, source checks and sign-off required for your reporting.